Contact support
Email us with the workspace name, connected website URL, and a short description of what you expected and what happened. Screenshots are useful when they do not contain secrets or customer information.
Keep credentials private
Never email passwords, Shopify access tokens, WordPress Application Passwords, WooCommerce consumer secrets, or other private keys. VisiblePilot support does not need your normal platform login password.
For Shopify merchants
- Install VisiblePilot from its Shopify App Store listing and approve the requested product permission.
- VisiblePilot currently uses product access for catalog auditing and merchant-approved product SEO updates. It does not request orders or customer records.
- You can disconnect from VisiblePilot and uninstall the app from Shopify Admin at any time.
Before applying a change
Review the proposed before-and-after values and use Preview when available. VisiblePilot records verified writes so supported changes can be reviewed and rolled back. Search rankings are influenced by many factors, so VisiblePilot prioritizes and fixes supported on-page issues without guaranteeing a ranking position.
Security reports
If you believe you found a security issue, email the address above with the subject "Security report." Do not include live credentials or customer data in the first message.